Privacy Policy

Last updated: February 16, 2026

1. Introduction

ITALYGONIA TRAVEL di Pignataro Gennaro (hereinafter “Italygonia”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you use our website and services, including guided tours, naturalistic experiences, and other activities in Italy.

2. Data We Collect

We collect only the personal data necessary to provide our services:

  • Full name
  • Billing address (required to issue invoices according to Italian law)
  • Email address
  • Phone number
  • Usage Data (e.g., IP address, browser type, pages visited)

We do not collect sensitive data such as health conditions, allergies, or disabilities.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain our services, including bookings, scheduling, and customer support.
  • To manage your account, your reservations, cancellations, and refunds.
  • To contact you via email or WhatsApp regarding bookings, service updates, or to request billing information necessary for invoicing.
  • To comply with legal obligations, including tax and accounting requirements.
  • For internal analysis to improve our services, website, and user experience.

4. Legal Basis for Processing

Under GDPR, the legal bases for processing your personal data are:

  • Performance of a contract (booking, payment, and provision of tours)
  • Compliance with legal obligations (invoicing, tax reporting)
  • Legitimate interests (improving our services, preventing fraud, ensuring security)
  • Your consent when specifically required (e.g., optional communications)

5. Categories of Data Recipients

Your data may be shared with:

  • Hosting provider: Aruba
  • Payment providers: Stripe, PayPal, Google Pay, Amazon Pay
  • External collaborators providing the actual services (guides, drivers, wineries, etc.)
  • Accounting and tax professionals
  • Public authorities when legally required
  • IT support providers if necessary for website and service operation

6. Data Transfer Outside the EU

Some services or collaborators may be located outside the European Union (e.g., UK, Canada). We ensure adequate safeguards are in place for any personal data transferred outside the EU, in compliance with GDPR.

7. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Usage Data is generally retained for a shorter period, unless required to strengthen security or meet legal obligations.

8. Your Rights

You have the following rights under GDPR:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data, unless retention is required by law
  • Object to or restrict processing
  • Withdraw consent at any time (where applicable)
  • Data portability
  • File a complaint with a supervisory authority

9. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy. These help improve the website, analyze usage, and provide essential functionalities.

10. Communication via WhatsApp

Italygonia may contact you via WhatsApp regarding bookings, updates, or to request your billing address necessary to issue invoices according to Italian law. You may also contact us via WhatsApp for questions or support. Please avoid sharing unnecessary personal information via messaging applications.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

12. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. Minors must be accompanied by a parent or legal guardian.

13. Cancellations and Refunds

Your personal data is used to manage cancellations and refunds. We process cancellations and issue refunds in accordance with our Terms & Conditions, including the 24-hour cancellation policy prior to the start of the tour.

14. Links to Other Websites

Our website may contain links to third-party sites. Italygonia is not responsible for the privacy practices, content, or services of these third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us:

  • Email: info@italygonia.com
  • Address: Piazza Alfredo Albanese, 34 – 76125 Trani (BT), Italy